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Release Notes

RingCX for Salesforce | March 2024

Stay up to date with the latest features, improvements, and bug fixes for RingCX for Salesforce.

24.2.1 (Salesforce version number 1.7)

Release date: March 29, 2024

Main features

Support inbound voice and manual outbound (including click-to-dial) with scripts
Support callback and three outbound dialers (preview, predictive, progressive)
Support inbound digital in My messages (SMS, email, web chat, Facebook, Twitter, Instagram, WhatsApp channels)
Support contact match/search/linking to existing Salesforce records
Log the ended voice and digital interactions to Salesforce as tasks
Admin tool in Salesforce to customize the behavior of RingCX for Salesforce
Localization for RingCX for Salesforce