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Engage | Agent

Get started
Navigating the Engage Voice agent interface
Setting your session to start taking calls
Changing your agent state
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Calls
Making an outbound call with the predictive dialer
Calling an expert on RingEX
Requeueing a call
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Agent scripts and notes
Using an agent script
Using the knowledge base in a script
Taking notes as an agent
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Chat
Accepting and declining chats
Sending an outbound SMS message
Understanding chat agent states
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Agent stats
Intro to agent stats
Understanding daily stats
Understanding inbound stats
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Messages or interactions
Intro to All messages
Intro to My messages
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Supervisor
Understanding supervisor dashboards
Using supervisor coaching tools
Monitoring an agent's call as a supervisor
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