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Set up your VoIP phone

Follow these steps to set up your Voice over Internet Protocol (VoIP) phone.

1. Assemble your phone.

Assemble the phone components following the manufacturer's instructions included with your device.
Connect the handset to the phone base using the handset cord. Make sure to connect the handset cord to the handset port on the phone base and not the headset port.

Go to Desk Phones for RingCentral for more information on how to assemble your phone.

2. Plug into a power source.

Your phone can receive power either through the power adapter included with the phone, or by using Power over Ethernet (PoE). RingCentral recommends connecting to your network with an Ethernet cable due to the varying reliability of WiFi signals.

If you're using the power adapter, plug the adapter into a standard wall outlet and the other end into the phone's power port.
If using PoE, skip to Step 3.

3. Connect to the internet.

Using the Ethernet cable, connect the phone's network port to the network port on your router or network wall outlet that connects to the Internet.

If you're using Power over Ethernet (PoE) to power the phone, make sure the PoE switch is connected to the network.
You can also connect using WiFi under the phone settings menu if it is supported by your phone.

Your phone comes with a default password set by the manufacturer. We strongly recommend that you change the password to a unique strong password that isn’t easy to guess.

Review all default settings to confirm they align with your organization's policy and industry best practices.

Go to Connecting your RingCentral phone to the VoIP network for more info.

4. Confirm your phone is online and active.

A fully activated online phone will display the assigned extension’s profile name on the phone’s screen, and the date and time set on the extension.
For unassigned phones and phones purchased in advance, the display will show Phone User Removed or an abbreviation of this. You’ll need to assign the unassigned phone to a user extension.

For more information, go to Assigning an unassigned phone to a user extension.

5. Make a test call

Call any number. If you hear a dial tone and can place a call, your phone has been set up successfully.