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Setting up Nomadic 911 on your company account
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Note: This feature is currently in controlled release. Contact your RingCentral account manager to have this feature enabled for your account.
RingCentral Office supports automatic location detection of certain devices and apps. This allows the most current location to be made available when a user dials 911 from these endpoints. Location detection is based on the application or device’s interaction with network infrastructure elements with known locations, e.g., WiFi access points, IP address ranges, and/or Ethernet switch MAC addresses.
Note: Along with the RingCentral Phone app, the RingCentral desktop app supports automatic location updates. The RingCentral App for web version does not support automatic location detection.
Setting up emergency response location
Emergency Response locations (ERLs) represent the business locations where end users will be using their RingCentral service to make phone calls. The scope of an ERL depends on physical / geographic coverage needs. It should be defined to assist emergency responders in locating a 911 caller in a reasonable amount of time.
- Typical examples
- SOHO customer : Single ERL referring to a single address.
- SMB customer : Single ERL referring to a single address and possible a suite # in an office building.
- Enterprise customer: Multiple ERLs referring to buildings on a campus, buildings in different geographic locations, possible one ERL per floor in a multi-story office park.
1. Log in to your RingCentral online account as an administrator.
2. Click Phone System.
3. Go to Emergency Calling, then click Emergency Response Locations.
4. Toggle the Enable Emergency Response Locations switch to on to enable the feature.
Important Note: This enables the use of emergency response location for your account. This action is not reversible.
5. Click Add Emergency Response Location.
6. Enter a Nickname for the emergency response location.
7. Click Edit under Emergency Address.
8. Fill up the address information, then click Done.
9. Click Add.
Note: You can also check Private Location to make the private emergency response location visible only to the selected owner.
Enabling automatic location updates for RingCentral Phone
1. Log in to your RingCentral online account as an administrator.
2. Click Phone System.
3. Go to Emergency Calling, then click Automatic Location Updates.
4. Click Automatic Location Updates for RingCentral Phone.
5. Toggle the Enable Automatic Location Updates for RingCentral Phone switch to on to enable the feature.
6. Read and accept the legal disclaimers, then click Confirm.
When automatic location updates are enabled for RingCentral Phone, an extensions tab will appear where you can activate automatic location updates for selected users.
Setting up the network infrastructure with known locations
Location detection is based on the application or device’s interaction with network infrastructure elements with known locations, e.g., WiFi access points, IP address ranges, and/or Ethernet switch MAC addresses. Follow the links below for more information.
Activating automatic location updates for extensions
1. Click Phone System.
2. Go to Emergency Calling, then click Automatic Location Updates.
3. Click Extensions.
4. Select the users that you wish to have automatic location updates, then click Activate.
Note: You can also deactivate automatic location updates by selecting the extensions, then click Deactivate.
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