Sign in to the Admin Portal. If you’re signed in as an admin, select My Extension.
Go to Settings in the top menu bar.
Expand Call Forwarding and Voicemail.
Under Work Hours, scroll down to Missed Calls.
From the dropdown menu, select Send to voicemail.
Under Select voicemailbox, select This Extension or Specific Extension.
If you select Specific Extension, click Select Extension to pull up a list of available extensions. Select the extension.
Click Done.
Click Edit under Voicemail Greeting and select Default or Custom from the dropdown list. Default uses a generic greeting and Custom allows you to record or import a personalized greeting. To use a Custom greeting:
Phone: RingCentral will call you to record your greeting over the phone.
Computer Microphone: Record your greeting by speaking into your computer’s microphone.
Click on the user's name (don’t check the box next to the user’s name).
Expand Call Forwarding and Voicemail.
Under Work Hours, scroll down to Missed Calls.
From the dropdown list, select Send to voicemail.
Under Select voicemailbox, select This Extension or Specific Extension. If you select Specific Extension, click Select Extension to pull up a list of available extensions. Select the extension.
Click Done.
Click Edit under Voicemail Greeting and select Default or Custom from the dropdown list. Default uses a generic greeting and Custom allows you to record or import a personalized greeting. To use a Custom greeting:
Phone: RingCentral will call you to record your greeting over the phone.
Computer Microphone: Record your greeting by speaking into your computer’s microphone.