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Turning on the Heads-up display in the RingCentral app

Last updated on December 29, 2022
The Heads-up display (HUD) provides advanced phone functionality and gives you quick access to your frequently used extensions. In the HUD, you can create a list of extensions and call, text, and monitor them.
Desktop & web
Mobile

Turning on the HUD

Via Settings

  1. Go to Settings in the left navigation bar.
  2. Click Phone.
  3. Under General, click the toggle to turn on the Heads-up display (HUD).
    1. If the RingCentral app is your default phone app, click Manage to turn on Ring when extensions I am monitoring receive incoming calls. Click Save.
Turn on HUD
turn on Ring when extensions I am monitoring receive incoming calls

Via Phone

If you’re using the new Phone experience, you can turn on the HUD from the Phone menu.
  1. Click Phone in the left navigation bar.
  2. Click the three-dot More icon at the upper right.
  3. In the dropdown, click the slider to turn on the HUD.
Click slider to turn on the HUD

Accessing the HUD

After turning on the HUD, click Phone > HUD in the left navigation bar to access the following settings:
Note: Only Extensions appears by default. The other settings require admin assistance. Contact your admin or RingCentral Customer Support.

Turning on the HUD

Note: The HUD is available only on Android devices.
  1. Tap your profile photo in the top left of the app.
  2. Tap Phone.
  3. Under General, tap Heads-up display (HUD), then tap the toggle to turn on the HUD.
    1. If the RingCentral app is your default phone app, tap to turn on Ring when extensions I am monitoring receive incoming calls.

Accessing the HUD

After turning on the HUD, you can view and manage your user extensions by tapping the HUD icon in the More menu. You can move the HUD icon to your main screen by customizing your tabs.
Tap HUD
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