The deadline to register with TCR has been extended. To continue or start using SMS, please register your company with TCR through your Admin Portal now to avoid delays or blocked messages. Learn more

Home > MVP > Phone > Phone in the RingCentral app > Turning on the Heads-up display in the RingCentral app

Turning on the Heads-up display in the RingCentral app

Last updated on December 29, 2022

The Heads-up display (HUD) provides advanced phone functionality and gives you quick access to your frequently used extensions. In the HUD, you can create a list of extensions and call, text, and monitor them.

Desktop & web

Mobile

Turning on the HUD

Via Settings

Go to Settings in the left navigation bar.
Click Phone.
Under General, click the toggle to turn on the Heads-up display (HUD).
1. If the RingCentral app is your default phone app, click Manage to turn on Ring when extensions I am monitoring receive incoming calls. Click Save.

turn on Ring when extensions I am monitoring receive incoming calls

Via Phone

If you’re using the new Phone experience, you can turn on the HUD from the Phone menu.

Click Phone in the left navigation bar.
Click the three-dot More icon at the upper right.
In the dropdown, click the slider to turn on the HUD.

Accessing the HUD

After turning on the HUD, click Phone > HUD in the left navigation bar to access the following settings:

Extensions: View user extensions.
Delegated calls: View calls made on behalf of someone else.
Conference rooms: Join or start a conference call.
Park locations: View parked calls.
Group call pickup: View or pick up a call from a group.
Call queue pickup: View or pick up calls from a call queue.

Note: Only Extensions appears by default. The other settings require admin assistance. Contact your admin or RingCentral Customer Support.

Turning on the HUD

Note: The HUD is available only on Android devices.

Tap your profile photo in the top left of the app.
Tap Phone.
Under General, tap Heads-up display (HUD), then tap the toggle to turn on the HUD.
1. If the RingCentral app is your default phone app, tap to turn on Ring when extensions I am monitoring receive incoming calls.

Accessing the HUD

After turning on the HUD, you can view and manage your user extensions by tapping the HUD icon in the More menu. You can move the HUD icon to your main screen by customizing your tabs.